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Refund Policy

All payments are made securely online by the family account holder (the “customer”) — TPS (the “merchant”) does not use automatic payments or accept payments by phone or mail. With each payment, the customer is required to review and acknowledge the current invoice, total balance and this Refund Policy. Refund credits (where an amount is credited back to the customer account but no payment is made to the customer) and refund payments (where an amount is paid to the customer credit card or bank account, or mailed as a check) are subject to and limited by deadlines, pro-rates and fees.

Refund Credit

A “refund credit” is when an amount is credited back to the customer account.

  • If a refund credit leaves a positive Balance Owed (total amount owed is still greater than the total amount paid), then no funds are paid to the customer. The credit is used to reduce the balance owed.
  • If a refund credit results in a negative Balance Owed (total amount paid is greater than the total amount owed), then the customer may leave the excess amount on credit for future enrollments or may request the funds be provided as a Refund Payment (see below).

The amount credited back to the customer when a course is dropped depends on when the course was enrolled and when it is dropped.

Course Drop Within the Enrollment Grace Period

  • After a course is enrolled there is a seven-day grace period during which the customer may drop the course with full refund credit.
    • Course tuition (100%) will be credited to the family account.
    • Resource and Materials Fees (100%) will be credited to the family account.
    • The Reservation (Drop) Fee is waived and not charged.
  • Payment is not due during this grace period so there should be no payments to refund.
  • If all courses are dropped by the customer within this grace period, the annual Enrollment Fee (Registration Fee) may also be refunded upon customer request by informing TPS in writing that the customer does not plan to enroll in any courses for that academic year.

Course Drop After the Enrollment Grace Period and Before the Course Start Date

  • The annual Registration Fee is automatically charged with the first enrollment of the academic year and is not refundable unless all courses are dropped by the customer within the seven-day grace period after enrollment.
  • After the enrollment grace period but before start of the course, a course drop may be requested in writing:
    • Course tuition (100%) will be credited to the family account.
    • Resource and Materials Fees (100%) will be credited to the family account.
    • The Reservation (Drop) Fee will be charged to the account unless it is waived or reduced by pre-approved switch to an alternate course. (The Reservation (Drop) Fee is a variable fee that applies only if the course is dropped prior to completion. Please see Reservation (Drop) Fee amounts on the Tuition, Fees, Payments and Refunds page.)
  • TPS provides in writing the terms and fees of the drop for customer confirmation prior to dropping a course at customer request.

Course Drop After the Course Start Date

  • After a course is started, there is a deadline for dropping the course. After this deadline, the course may not be dropped and will continue to be graded (usually to a failing grade) even without student participation. Please see the Audit and Drop Options page for details.
  • After a course is started but prior to the drop deadline, a course drop may be requested in writing:
    • Course tuition will be pro-rated for the number of weeks of class prior to the drop, and the remainder will be credited to the family account.
    • Resource and Materials Fees will be retained and will not be credited in whole or in part.
    • The Reservation (Drop) Fee will be charged to the account unless it is waived or reduced by pre-approved switch to an alternate course. (The Reservation (Drop) Fee is a variable fee that applies only if the course is dropped prior to completion. Please see Reservation (Drop) Fee amounts on the Tuition, Fees, Payments and Refunds page.)
  • No records are provided for uncompleted (or partially-completed) courses.
  • TPS provides in writing the terms and fees of the drop for customer confirmation prior to dropping a course at customer request.

Refund Payment

A “refund payment” is when an amount is paid to the customer credit card or bank account, or mailed as a check. Refund payments may be subject to transaction fees. This is usually the preferred choice of the customer whose account is overpaid but is also not planning future enrollments.

  • Upon customer request, TPS will provide refund payment for amounts paid in excess of the Total Balance due for the academic year. (Any payments made that are not in excess of total balance will be credited to the family account but not be returned as payment, including payments made in excess of the Due Now amount by customer intent, oversight, error, or computer/network error.)
  • Refund payments must be requested in writing by the customer. Since most customers choose a credit not a payment, the refund credit is the default option.  Any future enrollments will be automatically credited with the excess credit prior to calculating a new balance and invoice. A credit never expires, and as long as a credit remains unused there is no time limit for requesting a refund payment on a remaining account credit.
  • Except where TPS agrees in writing that an overpayment was directly generated by TPS cancellation of a course, every refund payment is subject to a Refund Transaction Fee. This amount, calculated as 3% (5% for transactions originating outside the U.S.) of the refund amount plus $10, covers the transaction cost TPS paid for the original payment that is being refunded plus a small processing fee.
  • Refund payments will be made to the same source used for the most recent payment(s). If the recent payment is too old (generally three months, but varies with account banks), the refund payment will be provided by a check in U.S. funds mailed via postal mail.

Donations

Donations are receipted for tax purposes immediately as they are entered, and so are not refundable.

Customer Satisfaction

TPS considers an enrollment to be a contractual relationship where a customer family enrolls in classes it intends to complete (no contingency enrollments awaiting other plans or options) meeting all posted terms of placement and payment, and TPS delivers what we commit in writing in our course catalog and on our web site.

  • If the customer encounters unforeseeable (i.e., could not reasonably have been anticipated or foreseen any sooner than the time of notification) hardship and is unable (i.e., lacks reasonably viable means or options) to continue the agreement, TPS will refund unused fees and terminate the contract relationship.
  • If a customer considers that TPS has failed to deliver any aspect of the service and terms written on our web sites or in our course catalog, the customer may appeal the related fees.
    • Appeals must be in writing by email to [email protected]. Attached documents may be included.
    • Each claim in the appeal must specifically cite the written commitment or term of agreement that was not met, and must provide documented examples to objectively support that claim.
    • TPS will investigate and provide a written determination to resolve each claim.
    • If the customer does not accept a resolution, TPS will negotiate a closing settlement with the customer and terminate the contract relationship.
  • If a customer lacks objective basis for an appeal, but still wishes to renege on the contractual agreement, a refund may be requested by providing the following unequivocal unconditional statement in writing: “Though TPS has met the terms of the agreement, I no longer intend to meet the terms to which I previously agreed. I request the maximum refund that TPS will provide me, including closing my account in arrears.” TPS will negotiate a closing settlement with the customer and terminate the contract relationship.

For any of these options, all discussions, appeals and negotiations must be in writing (not phone or chat) directly by the adult customer that owns the account (no third parties).

Following a closing settlement that leaves the account in arrears, the customer will lose access to all academic records associated with the account and will be prohibited from future enrollments.