All payments are made securely online by the family account holder (the “customer”) — TPS (the “merchant”) does not use automatic payments or accept payments by phone or mail. With each payment, the customer is required to review and acknowledge the current invoice, total balance and this Refund Policy. Refund credits (where an amount is credited back to the customer account but no payment is made to the customer) and refund payments (where an amount is paid to the customer credit card or bank account, or mailed as a check) are subject to and limited by deadlines, prorates and fees.
Dropping one or more courses has academic, financial, and future enrollment factors to consider. To understand the academic and future enrollment considerations in dropping a course, please review our Audit and Drop Options information. The financial account credit and refund specifics are listed below, and additional details regarding each fee are found in our Tuition, Fees, Payments, and Refunds information.
- The Family Registration Fee is not refundable. Every enrollment requires academic and administrative support even if the enrollment is dropped. The Family Registration Fee helps cover these costs.
- Resource Fees are not refundable once they are charged. Resource Fees are not added to the family account until they must be committed by TPS to publishers and vendors. Therefore, any Resource Fees charged are forfeit and will not be credited in whole or in part, even though the resource is never accessed (because the digital license is non-refundable for TPS). Access to the resource is also forfeit when the course is dropped.
- Tuition is due incrementally based on the Academic Term (Summer, Fall, Full Year, Spring) of the course and is non-refundable once it is due.
“Accessibility” refers to the individual customer’s ability (logistical, technical, legal, temporal, etc.) to access TPS live classes, class pages and assignments, or third-party resources required for a TPS course. “Accessibility” is entirely the responsibility of the customer, including factors of or changes in accessibility due to natural events, regional laws, regional or local technology infrastructure, or individual changes or choices. For unforeseeable changes outside the customer’s control, TPS will make reasonable effort to accommodate the changes but may be unable to provide accommodations to suit the customer’s preferences. Regardless of viability of or preference for accommodation options, there is no refund for lack or loss of accessibility.
Medical, Mental Health, and Learning Challenges
For sudden unforeseeable changes in medical status (e.g., sudden injury or illness with prolonged recovery), TPS will provide reasonable accommodations for completing enrolled courses. If it is not possible to complete the courses, TPS will consider financial credits or refunds for unused portions of a course. Refunds for sudden unforeseeable medical changes are solely at the discretion of TPS.
Known or foreseeable medical, mental health, or learning challenges should be disclosed to TPS prior to enrollment. Documentation from certified medical, mental health, and learning challenge professionals should be included in any request for consideration and accommodation of medical, mental health, or learning challenges. Non-sudden or reasonably foreseeable medical, mental health, or learning challenges that are disclosed after enrollment may be reasonably accommodated by TPS based on review of the certifying documentation, but will not be basis for a credit or refund.
If an enrolled class closes solely due to TPS action (including emergent unforeseeable actions by TPS teachers), TPS will offer accommodations and options, one of which will be a prorated refund of the course tuition after the date of closure (full tuition refund if the course has not yet started).
Donations are receipted for tax purposes immediately as they are entered, and so are not refundable for any reason.
A “refund credit” is when an amount is credited back to the customer account.
- If a refund credit leaves a positive Balance Owed (total amount owed is still greater than the total amount paid), then no funds are paid to the customer. The credit is used to reduce the balance owed.
- If a refund credit results in a negative Balance Owed (total amount paid is greater than the total amount owed), then the customer may leave the excess amount on credit for future enrollments or may request the funds be provided as a Refund Payment (see below).
A “refund payment” is when an amount is paid to the customer credit card or bank account, or mailed as a check. This is usually the preferred choice of the customer whose account is overpaid but is also not planning future enrollments.
- Upon customer request, TPS will provide refund payment for amounts paid in excess of the Total Balance due for the academic year. (Any payments made that are not in excess of total balance will be credited to the family account but not be returned as payment, including payments made in excess of the Due Now amount by customer intent, oversight, error, or computer/network error.)
- Refund payments must be requested in writing by the customer. Since most customers choose a credit not a payment, the refund credit is the default option. Any future enrollments will be automatically credited with the excess credit prior to calculating a new balance and invoice. A credit never expires, and as long as a credit remains unused there is no time limit for requesting a refund payment on a remaining account credit.
- Except where TPS agrees in writing that an overpayment was directly generated by TPS cancellation of a course, every refund payment is subject to a Refund Transaction Fee. This amount, calculated as 5% of the refund amount plus $10, covers the transaction cost TPS paid for the original payment that is being refunded plus a small processing fee.
- Refunds for credit card payments will be made directly to the credit card if possible. If the payments are too old to refund (generally three months) and the payment was from a U.S. bank credit card, the refund payment will be provided by a check in U.S. funds mailed via postal mail to a U.S. address. PayPal will be used to refund stale (too old to refund) credit card payments from banks outside the U.S.
- eCheck payments are always from U.S. banks, and refunds for eCheck payments are always by a check in U.S. funds mailed via postal mail to a U.S. address.
TPS considers an enrollment to be a contractual relationship where a customer family enrolls in classes it intends to complete (no contingency enrollments awaiting other plans or options) meeting all posted terms of placement and payment, and TPS delivers what we commit in writing in our course catalog and on our web site.
- If the customer presents a case of unforeseeable (i.e., could not reasonably have been anticipated or foreseen any sooner than the time of notification) hardship rendering the customer unable (i.e., lacks reasonably viable means or options) to continue the agreement, TPS will review the case. If TPS agrees with “unforeseeable” and “unable”, TPS will credit unused tuition fees, waive drop fees, assess the Refund Transaction Fee, and provide the remaining Total Balance as a refund to terminate the contract relationship. TPS reserves sole authority to make this assessment and determine waiver of pre-agreed fees.
- If a customer considers that TPS has failed to deliver any aspect of the service and terms written on our web sites or in our course catalog, the customer may appeal fees directly and exclusively related to the course in question.
- Appeals must be in writing by email to [email protected]. Attached documents may be included.
- Each claim in the appeal must specifically cite the written commitment or term of agreement that was not met, and must provide documented examples to objectively support that claim.
- TPS will investigate and provide a written determination to resolve each claim.
- If the customer does not accept a resolution, TPS will negotiate a closing settlement with the customer and terminate the contract relationship.
- If a customer lacks objective basis for an appeal or complaint, but still wishes to renege on the contractual agreement, a refund may be requested by providing the following unequivocal unconditional statement in writing: “Though TPS has met the terms of the agreement, I no longer intend to meet the terms to which I previously agreed. I request the maximum refund that TPS will provide me, including closing my account in arrears.” TPS will negotiate a closing settlement with the customer and terminate the contract relationship.
For any of these options, all discussions, appeals and negotiations must be in writing (not phone or chat) directly by the adult customer that owns the account (no third parties).
Following a closing settlement that leaves the account in arrears, the customer will lose access to all academic records associated with the account and will be prohibited from future enrollments.